Privacy Policy
This Privacy Policy explains how we, the operator of Realz Casino, collect, use, share and protect your personal data when you use our website and services. Please read it together with our Terms and Conditions so that you understand how your information is handled. We may update this policy from time to time, so we recommend checking this page for the current version.
Who Controls Your Data
The operator of this website acts as the controller of your personal data, alongside a joint controller described in this notice. Realz Casino is operated by Dreamline Ventures S.R.L., which is licensed by the Tobique Gaming Commission as a B2C licence holder with validity until 22 May 2027. We have appointed a Data Protection Officer, who you can reach at [email protected] with any questions about how your data is handled.
Data We Collect
We collect the personal data needed to provide our services, meet our obligations and keep your account secure. This includes the following categories:
- Registration and identity data you provide when you create and verify your account
- Payment and transaction data connected to your deposits, withdrawals and account activity
- Device and location data gathered when you access the website
- Communications data from your contact with us, including messages sent to our team
How We Use Your Data
We use the data we collect for clearly defined purposes connected to running your account and the service as a whole:
- Service delivery, including creating and managing your account and processing your transactions
- Compliance with our legal and regulatory obligations
- Fraud prevention and the protection of accounts and payments
- Marketing, where we send you information about offers and services
Sharing Your Data
We share personal data only where it is necessary for the operation of the service and our obligations. Recipients include payment providers that process your transactions, technology providers that support the website and our systems, compliance service providers that help us meet our obligations, and authorities where we are required to disclose information.
How Long We Keep Your Data
We retain your personal data while your account exists and for as long as it is legally or business necessary afterwards. Once this period ends, we delete the data or anonymise it so that it can no longer be linked to you.
How We Protect Your Data
Sensitive data is transmitted using encrypted connections. We also apply verification checks to protect accounts and payments, which cover identity, address, ownership of the payment method used and source of funds. In some cases we may request phone or face verification as part of these checks.
Your Rights
You have rights over your personal data, and you can exercise them by contacting us. These rights include:
- Access to the personal data we hold about you
- Correction of inaccurate or incomplete data
- Erasure of your data in the applicable cases
- Restriction of how your data is processed
- Objection to certain types of processing
- Portability of your data to another service
- Lodging a complaint with a supervisory authority
Contact Us
If you have any questions about this Privacy Policy or want to exercise any of your rights, you can contact our Data Protection Officer at [email protected].