Terms and Conditions at Realz Casino
These terms set out the main conditions that apply when you use realz casino. Our General Terms are published as version 1.12, updated 19 August 2026, and the English version is binding. Where a promotion has its own specific terms, those terms take precedence over the general rules for that offer. We may update our terms from time to time, so please read the current version on our website before you play. If anything is unclear, you can contact us by live chat or by email at [email protected].
Eligibility
You must be at least 18 years old and meet the legal gambling age that applies where you live. Your account must be personal, registered in your own name, and used only by you. We do not accept players from every country. Our Terms and Conditions list the following restricted countries and territories: Afghanistan, the Canadian Province of New Brunswick, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Yemen and Venezuela. Additional supplier restrictions and separate promotion-country restrictions can also apply. We are licensed by the Tobique Gaming Commission.
Account Registration
To register, you provide your email address and a password together with your name, date of birth, address, phone number, country and preferred currency. Depending on your jurisdiction, we may ask for additional identification details. During sign-up you accept our Terms and confirm that you meet the legal-age requirements. The details you give us must be accurate, and any payment method you use must be owned by you personally. Duplicate accounts are prohibited: each player may hold one account only. Keep your login credentials confidential, because you are responsible for activity on your account.
Verification
We may ask you to verify your identity and your payment details. This can include a certified identity document, proof of residence, confirmation that you own the payment methods used, and your transaction history. We can also request bank or card statements and information about your source of funds. Documents should be submitted within 30 days of our request. Our usual review target is ten days after we receive a complete submission, although complex checks can take longer. We may use third-party identity services, phone verification or face verification as part of this process.
Deposits
You can fund your account using Mastercard, PaysafeCard, Revolut, Rapid Transfer, Skrill, Neteller, MiFinity, Interac, MuchBetter, Neosurf and Zimpler, as well as cryptocurrencies including Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Ripple, USD Coin, Dogecoin and Cardano. A minimum deposit applies. Payment methods must be registered in your own name. Deposits made with Neteller or Skrill do not qualify for the welcome bonus. Financial checks may be carried out on transactions.
Withdrawals
Withdrawals can be made through Visa, Mastercard, Bank Transfer, Revolut, Skrill, Neteller, MiFinity, Interac, MuchBetter and Zimpler. Daily and monthly withdrawal limits apply, and the monthly limit depends on your account level. Verification may delay a withdrawal, so completing document checks early helps your payout move faster. A withdrawal request made while a bonus is active will void your bonus eligibility and bonus balance.
Bonuses and Promotions
Our welcome offer is a 100% bonus with 200 free spins and one Bonus Crab pick on your first deposit, and a separate crypto casino welcome of 200% up to 3000 USDT is available. Ongoing promotions include a Weekly Reload of 50 free spins, a Weekend Reload of 50% with 50 free spins, Live Cashback of 25%, Daily Cashback of 15%, a Crypto Weekly Reload of 60% up to 1000 USDT, and a Crypto Weekend Reload of 75% up to 750 USDT with 100 free spins. The Spinoleague promotion advertises a prize pool of EUR 12,000,000 and runs from 5 March 2026 to 1 March 2027. Casino and sports offers are distinct. A minimum deposit applies to the welcome bonus. The deposit bonus and the spins are activated separately in your Profile before you bet with the qualifying deposit. Spins arrive as 20 per day for ten days, and each batch must be claimed within 24 hours. Wagering is 35x deposit plus bonus and 40x spin winnings, to be completed within ten days of activation. Neteller and Skrill deposits are excluded from the welcome offer. A maximum bet applies while a casino bonus is active, and conversion caps apply to bonus and spin winnings. Cancelling a bonus or requesting a withdrawal voids bonus eligibility and any bonus balance, and activating an incompatible bonus can remove an existing one. General promotion exclusions include Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia.
Gameplay Rules
Games on our website are provided by third-party suppliers, and supplier territorial restrictions can apply. This means a particular game may not be available to you depending on your location, even if your country is not on the general restricted list. Each promotion carries its own specific terms, and those terms take precedence over the general promotion rules for that offer.
Restricted Activity
Duplicate accounts are prohibited, and each player may hold one personal account only. Payment methods used on your account must be owned by you. You must keep your credentials confidential and must not allow anyone else to use your account. Players located in the restricted countries and territories listed in our Terms may not register or play.
Inactive Accounts and Closure
If you do not log in for 180 days, your account is treated as inactive and a monthly charge may be applied until the balance reaches zero. You can also close your account at any time, including through self-exclusion, by contacting us at [email protected].
Responsible Gambling
You can request self-exclusion by contacting us at [email protected]. We will close your account as soon as practicable. When you self-exclude, you must disclose any other accounts you hold with us and you must not open new ones. Our responsible gambling policy also includes self-assessment questions, underage protection measures and links to external support resources.
General Provisions
Our General Terms are published as version 1.12, last updated 19 August 2026. The English-language version of the terms is binding. Where a promotion has specific terms, those terms take precedence over the general conditions for that promotion. We may update these terms from time to time, and the current version is always available on our website. If you have a question about these terms, contact us by live chat or by email at [email protected].