Realz Casino FAQ

You must be at least 18 and meet the legal age that applies where you play. The account must be personal, with accurate details and payment methods owned by you.

Duplicate accounts are prohibited, and you are responsible for keeping your login credentials confidential.

Registration asks for your email and password, personal name, date of birth, address, phone number, country and account currency. Additional identification details can depend on your jurisdiction.

To finish, accept the Terms and confirm the legal-age requirement.

Use the Reset password action in the login interface and follow the steps shown for your account.

After 180 days without a login, an account becomes inactive and may incur a monthly inactivity fee until its balance reaches zero.

Verification can include a certified identity document, proof of residence, payment ownership and transaction history. Bank or card statements and source-of-funds information may also be requested.

Submit requested documents within 30 days of the request. The usual review target is ten days after a complete submission, although complex checks can take longer and may use third-party identity services, phone verification or face verification.

The first-deposit welcome offer is a 100% bonus with 200 free spins and one Bonus Crab pick, and a minimum deposit applies. Activate the deposit bonus and the spins separately in Profile before betting with the qualifying deposit.

Spins arrive as 20 per day for ten days, and each batch must be claimed within 24 hours. Wagering is 35x deposit plus bonus and 40x spin winnings, with ten days from activation; Neteller and Skrill deposits are excluded.

A maximum bet applies while an active casino bonus is running, the bonus conversion cap is 10x the initial bonus, and spin conversion caps depend on the number of spins awarded. A withdrawal request or bonus cancellation voids bonus eligibility or the bonus balance.

Recurring offers include a Weekly Reload of 50 free spins, a Weekend Reload of 50% plus 50 free spins, Live Cashback of 25% and Daily Cashback of 15%. Crypto promotions include a 200% crypto casino welcome up to 3000 USDT, a Crypto Weekly Reload of 60% up to 1000 USDT and a Crypto Weekend Reload of 75% up to 750 USDT plus 100 free spins.

Casino and sports offers are distinct, so check the promotion page for the offer attached to the product you are using.

The loyalty program has five tiers: Level 1, Level 2, Level 3, Level 4 and Level 5. Daily and monthly withdrawal limits rise by tier, and published VIP benefits include a personal manager, higher limits, personalised offers and cashback.

Your level depends on activity over the preceding 90 calendar days and the relationship between deposits, withdrawals and bonuses. A month without active betting resets status to the lowest level.

There are 20 deposit methods, and a minimum deposit applies.

• Mastercard, PaysafeCard, Revolut, Rapid Transfer, Skrill, Neteller, MiFinity, Interac, MuchBetter, Neosurf and Zimpler
• Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Ripple, USD Coin, Dogecoin and Cardano

Withdrawals are paid back to the same method where possible, and at most three requests may be pending at once. Withdrawal methods include Visa, Mastercard, Bank Transfer, Revolut, Skrill, Neteller, MiFinity, Interac, MuchBetter and Zimpler.

Finance processes requests within three business days after submission and/or the previous payout, Monday to Friday from 06:00 to 17:00 GMT, subject to checks; verification may delay withdrawals. Daily and monthly limits apply and increase by loyalty tier.

Deposits require 1x turnover, and an additional monthly wagering threshold is stated before payout approval. Insufficient deposit turnover may incur payment expenses of 10%, or 15% for card or bank funding, and the operator may set transaction-specific schedules or limits.

The range spans slots, live blackjack, roulette, baccarat, game shows, crash and instant games, and bonus buys. A sportsbook with live betting is also part of the product.

Yes, the mobile browser version covers casino games, the sportsbook, the cashier and support on iOS and Android. You can also save a home-screen shortcut for quicker access.

Customer support is offered through 24/7 live chat and email at [email protected]. Use these channels for account issues, payment questions and self-exclusion requests.

Self-exclusion is handled through [email protected], and the policy says accounts will be closed as soon as practicable. Disclose any other accounts you hold and do not open new ones.

The responsible gambling policy also includes self-assessment questions, underage protection guidance and external support resources.

Privacy requests can be sent to the data protection contact at [email protected].