AML Policy and Verification at Realz Casino
We apply risk-based customer due diligence across Realz Casino, as described in our About page and our Terms. Identity, payment history and source-of-funds checks may be carried out before or after deposits and withdrawals. Our About page refers to the fifth AML amendment. On this page we explain what we may ask from you, how to submit documents, and what to expect from the process.
Identity Verification
We may ask you to verify your identity at any stage of your relationship with us. Verification can involve a certified identity document, proof of residence, confirmation of payment ownership and your transaction history. We may use third-party identity services, phone verification or face verification to complete these checks. Verification may delay withdrawals, so we recommend responding promptly to any request.
Documents We May Request
When we open a verification check, we may ask for the following. Please provide the requested documents within 30 days of our request.
- Certified identity document
- Proof of residence
- Confirmation of payment method ownership
- Transaction history
- Bank or card statements
- Source-of-funds information
Source-of-Funds Information
As part of our due diligence, we may ask you for information about the source of your funds, together with supporting documents such as bank or card statements. These checks may take place before or after deposits and withdrawals. Please submit any requested material within 30 days of our request.
Review Timeframes and Complex Checks
Once you have submitted a complete set of documents, our usual review target is ten days. Complex checks may take longer. Where a review takes more time, we may use third-party identity services, phone verification or face verification to help complete it.
Account Responsibilities
You must be at least 18 years old and meet the applicable local legal age to hold an account with us. Your account is personal, your details must be accurate, and payment methods used must be owned by you. Duplicate accounts are prohibited, and you are responsible for keeping your login credentials confidential. After 180 days without a login, an account is considered inactive and a monthly fee may apply until its balance reaches zero.
Payments and Payment Method Ownership
All payment methods you use with us must be registered in your own name. As part of verification, we may ask you to confirm ownership of the payment methods on your account, along with bank or card statements where relevant.
Ongoing Monitoring
We apply risk-based customer due diligence on an ongoing basis and report suspicious activity where required. Identity, payment history and source-of-funds checks may be repeated at any point during your relationship with us, whether before or after deposits and withdrawals.
Contact Us About Verification
If you have questions about a verification request or the documents we have asked for, you can reach our team via live chat or by email at [email protected]. Our terms can be updated from time to time, so please read the current versions on our site.