Responsible Gambling at Realz Casino
At Realz Casino, we want gambling to remain a form of entertainment. Our responsible gambling policy sets out the tools and guidance we offer to help you stay in control of your play, including self-assessment questions, self-exclusion options, underage protection measures and links to external support resources. If gambling stops feeling like entertainment, we encourage you to act early and make use of the options described on this page.
Staying in Control
Our responsible gambling policy includes a set of self-assessment questions designed to help you reflect on your gambling habits. Answering them honestly can help you recognise whether your play is still recreational or whether it may be time to take a break or seek support.
Self-Exclusion
You can request self-exclusion at any time by contacting us at [email protected]. Once we receive your request, we will close your account as soon as practicable. When you self-exclude, you must disclose any other accounts you hold with us, and you must not open new accounts during the exclusion period. If you have questions about self-exclusion before making a request, our team is available by email at [email protected] and through live chat, which operates 24/7.
Getting Help
Our responsible gambling policy provides external support resources for anyone affected by problem gambling. If you are concerned about your own play or that of someone close to you, we encourage you to use these resources and to contact our support team at [email protected], where we can also assist with self-exclusion.
Underage Gambling
You must be at least 18 years old, and of the legal gambling age that applies where you live, to hold an account with us. Accounts are personal, and the details you provide must be accurate; we may request a certified identity document and proof of residence as part of our verification checks. Our responsible gambling policy includes underage protection measures, and we encourage parents and guardians to supervise device use and keep account credentials confidential so that minors cannot access gambling services.