Realz Casino FAQ

You must be at least 18 years old and meet the legal age that applies where you live. Your account is personal, so the name, address, phone number and payment methods you use must be your own, and duplicate accounts are prohibited. Players in some jurisdictions are not accepted, including the United States, the United Kingdom and the Canadian Province of New Brunswick.

Registration asks for your email and a password, followed by your full name, date of birth, address, phone number, country and preferred account currency. Additional identification details may be requested depending on your jurisdiction. To finish, you accept the Terms and confirm you meet the legal-age requirement.

Use the Reset password action on the login screen to start the recovery process. If you run into trouble, customer support can help with account access issues.

Verification can involve a certified identity document, proof of residence, confirmation of payment-method ownership and transaction history; bank or card statements and source-of-funds information may also be requested. Documents should be submitted within 30 days of the request, and the usual review target is ten days after a complete submission, although complex checks can take longer. Third-party identity services, phone verification or face verification may be used as part of the process.

The first-deposit welcome bonus is a 100% match plus 200 free spins and one Bonus Crab pick, with a minimum deposit applying. You need to activate the deposit bonus and the spins separately in your Profile before betting with the qualifying deposit. The spins arrive in batches of 20 per day for ten days, and each batch must be claimed within 24 hours.

The deposit bonus carries 35x wagering on the deposit plus bonus, and free-spin winnings carry 40x wagering, all within ten days of activation. Deposits made with Neteller or Skrill are excluded from the offer, and a maximum bet limit applies while a casino bonus is active. Requesting a withdrawal or cancelling voids the bonus, and activating an incompatible bonus can remove an existing one.

Ongoing casino offers include a Weekly Reload of 50 free spins, a Weekend Reload with a 50% match plus 50 free spins, 25% Live Cashback and 15% Daily Cashback. Crypto players have their own line-up, including a 200% crypto welcome bonus and weekly and weekend crypto reloads, one of which adds 100 free spins. Casino and sports promotions are kept distinct, so check which section an offer belongs to before opting in.

The loyalty program has five tiers, from Level 1 to Level 5, with daily and monthly withdrawal limits rising at each step. Published VIP benefits include a personal manager, higher limits, personalised offers and cashback. Your level depends on activity over the preceding 90 calendar days and the relationship between your deposits, withdrawals and bonuses; a month without active betting resets your status to the lowest level.

Deposit methods include Mastercard, PaysafeCard, Revolut, Rapid Transfer, Skrill, Neteller, MiFinity, Interac, MuchBetter, Neosurf and Zimpler, alongside cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Ripple, USD Coin, Dogecoin and Cardano. A minimum deposit applies, and payment methods must be registered in your own name. Available account currencies include CAD, USD, AUD, NZD and several others.

Withdrawals are sent back to the deposit method where possible, and up to three withdrawal requests can be pending at the same time. Finance processes requests within three business days after submission and after the previous payout, working Monday to Friday from 06:00 to 17:00 GMT, subject to identity and source-of-funds checks. Verification can delay a withdrawal, so completing document checks early helps.

Yes, deposits require 1x turnover before a payout, and an additional monthly wagering threshold is stated before payout approval. Insufficient deposit turnover may incur payment expenses of 10%, or 15% for deposits funded by card or bank transfer.

The catalogue covers slots, live blackjack, roulette, baccarat, game shows, crash and instant games, and bonus buys. A sportsbook with live betting is also part of the site, so you can switch between casino play and sports markets from the same account.

The full site works in the mobile browser on iOS and Android, including the casino, sportsbook, cashier and customer support. Home-screen icon resources are published, so you can add a home-screen shortcut to your device for quick access to the website.

Support is available around the clock through live chat, and you can also write to [email protected]. Use these channels for account issues, payment questions and self-exclusion requests.

Self-exclusion is handled through [email protected], and the policy states that accounts will be closed as soon as practicable. When requesting self-exclusion, disclose any other accounts you hold and do not open new ones. The responsible gambling page also provides self-assessment questions, underage protection information and links to external support resources.