AML and Verification at Realz Casino
We use risk-based customer due diligence at Realz Casino. Identity, payment history and source-of-funds checks may take place before or after deposits and withdrawals, and verification may delay withdrawals. Our About page and Terms describe customer due diligence and suspicious-activity reporting. Please read the current Terms, as they can be updated.
Identity Verification
We may ask you to complete identity verification and to submit the requested information within 30 days of our request. Our usual review target is ten days after we receive a complete submission, and complex checks may take longer. Third-party identity services, phone verification or face verification can be used.
Information We May Request
When verification is required, we may ask for the following:
- A certified identity document
- Proof of residence
- Confirmation of payment ownership
- Transaction history
- Bank or card statements, where requested
- Source-of-funds information, where requested
Source of Funds
Source-of-funds information may be requested as part of our checks. These checks may precede or follow deposits or withdrawals. If we ask for source-of-funds information, please provide it within 30 days of the request.
Additional and Complex Checks
Some checks are more complex and may take longer than the usual review target. Depending on the check, we may use third-party identity services, phone verification or face verification.
Account Rules
You must be at least 18 and meet the legal age that applies to you. Your account must be personal, your details must be accurate, and duplicate accounts are prohibited. Keep your login credentials confidential. After 180 days without a login, an account is treated as inactive and a monthly inactivity fee may apply until its balance reaches zero.
Payments and Ownership
Payment methods used with your account must be personally owned by you. Verification may delay withdrawals, including where payment ownership or transaction history still needs to be reviewed.
Ongoing Monitoring
Our approach is risk-based, so review activity is not limited to a single moment. Identity, payment history and source-of-funds checks may occur before or after transactions. Keep your account details accurate and respond to any request within the stated 30-day period.
Support Contact
You can contact us through live chat or by email at [email protected] if you have questions about a verification request or need help submitting information.