Responsible Gambling at Realz Casino

Staying in Control

We ask every player to treat gambling as leisure, not as a way to earn money or solve financial problems. We provide self-assessment questions on our site to help you reflect on your gambling behaviour. Answering them honestly can help you decide whether your play is still within healthy limits.

• Only gamble with money you can afford to lose.
• Decide in advance how much time and money you want to spend, and stick to it.
• Do not chase losses or gamble to recover money.
• Do not gamble when you are upset, stressed or under the influence of alcohol or drugs.
• Take regular breaks and balance gambling with other activities.
• Use our self-assessment questions to check in on your habits.

Self-Exclusion

If you want to stop gambling with us, you can request self-exclusion by contacting us at [email protected]. Once we receive your request, we will close your account as soon as practicable. When you request self-exclusion, you must disclose any other accounts you hold with us, and you must not open new accounts during the exclusion period. If you are unsure whether self-exclusion is right for you, our support team can explain the process before you decide.

Warning Signs

Our self-assessment questions are designed to help you recognise patterns that may indicate a problem. Signs that gambling may be becoming harmful include:

• Spending more money or time on gambling than you intended.
• Chasing losses or gambling to escape problems or negative feelings.
• Borrowing money or selling belongings to fund gambling.
• Neglecting work, studies, family or social commitments because of gambling.
• Hiding your gambling from people close to you or lying about it.
• Feeling restless or irritable when you try to cut down or stop.

Getting Help

If gambling is causing you or someone close to you difficulty, we encourage you to seek support. Our responsible gambling page points to external support resources, and our team is available around the clock through live chat and at [email protected] if you need help with self-exclusion or account measures. Conversations with our support team are confidential.

Underage Gambling

You must be at least 18 years old, and at least the minimum legal gambling age that applies where you live, to open an account or gamble with us. Underage gambling is prohibited. We use verification checks to confirm the identity and age of our players and may request a certified identity document and proof of residence at any time. Accounts found to belong to minors are closed. If you share a device with minors, we recommend using parental control or filtering software to block access to gambling sites, and keeping your login credentials private.