Terms and Conditions at Realz Casino
These terms and conditions govern the use of our services at Realz Casino. By opening an account and using our website, you accept these terms and agree to follow them. We encourage you to read them carefully before you sign up and to check this page from time to time, as the terms can be updated. Our current General Terms are version 1.12, updated on 19 August 2026, and the English version is binding. Realz Casino operates under a licence from the Tobique Gaming Commission; the public holder register lists Dreamline Ventures S.R.L. as the B2C licence holder, with validity until 22 May 2027. If you have any questions about these terms, you can reach us through live chat or by email at [email protected].
Eligibility
You may register and play at Realz Casino only if you are at least 18 years old and have reached the legal gambling age that applies where you live. Our services are not available in certain countries and territories. The restricted jurisdictions listed in our Terms and Conditions are: Afghanistan, the Canadian Province of New Brunswick, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Yemen and Venezuela. Additional supplier restrictions and separate promotion-country restrictions may apply to specific games and offers.
Account Registration
To use our services, you need to complete full registration. We ask for your email address and a password, along with your name, date of birth, address, phone number, country and preferred currency. Depending on your jurisdiction, we may request additional identification details. When you register, you accept our Terms and confirm that you meet the legal age requirements. Your account is personal to you, the details you provide must be accurate, and any payment methods you use must be owned by you. Duplicate accounts are prohibited, and you are responsible for keeping your login credentials confidential.
Verification
We may ask you to complete verification checks, which can include a certified identity document, proof of residence, confirmation of payment method ownership and transaction history. Bank or card statements and source-of-funds information may also be requested. Documents should be submitted within 30 days of our request. Our usual review target is ten days after we receive a complete submission, although complex checks can take longer. We may use third-party identity services, phone verification or face verification as part of this process. Verification may delay withdrawals, so we recommend completing it promptly.
Deposits
You can fund your Realz Casino account using a range of payment methods. Our deposit options include Mastercard, PaysafeCard, Revolut, Rapid Transfer, Skrill, Neteller, MiFinity, Interac, MuchBetter, Neosurf, Zimpler, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Ripple, USD Coin, Dogecoin and Cardano. A minimum deposit applies, and payment methods used must be registered in your own name. Financial checks may be carried out on transactions.
Withdrawals
Withdrawals at Realz Casino can be made through Visa, Mastercard, Bank Transfer, Revolut, Skrill, Neteller, MiFinity, Interac, MuchBetter and Zimpler. Daily and monthly withdrawal limits apply, and the monthly limit depends on your account level. Verification may delay withdrawals, so completing our identity checks early helps your payout requests move through the review process without unnecessary waiting.
Bonuses and Promotions
New players can claim a welcome bonus of 100% plus 200 free spins and one Bonus Crab pick on the first deposit, with a minimum deposit required to qualify. A separate crypto welcome offer of 200% up to 3000 USDT is available for cryptocurrency deposits. Our ongoing promotions include a Weekly Reload of 50 free spins, a Weekend Reload of 50% plus 50 free spins, Live Cashback of 25%, Daily Cashback of 15%, a Crypto Weekly Reload of 60% up to 1000 USDT and a Crypto Weekend Reload of 75% up to 750 USDT plus 100 free spins. Casino and sports offers are distinct. The welcome deposit bonus and free spins must be activated separately in your Profile before you bet with the qualifying deposit. Free spins arrive in batches of 20 per day over ten days, and each batch must be claimed within 24 hours. Wagering requirements are 35x the deposit plus bonus amount and 40x free spin winnings, to be completed within ten days of activation. Deposits made with Neteller and Skrill are excluded from the welcome offer. A maximum bet applies while a casino bonus is active, and bonus conversion caps apply to both the bonus and free spin winnings. Requesting a withdrawal or cancelling before completion voids bonus eligibility or the bonus balance, and activating an incompatible bonus can remove an existing one. General promotion exclusions apply to Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia. Specific promotion terms take precedence over the general terms. Offer terms can change, so check the current conditions on the site before opting in.
Gameplay Rules
Game availability can vary because supplier territorial restrictions apply to certain titles in certain regions. Financial checks may apply to gameplay and transactions. Specific promotion terms take precedence over these general terms where they overlap.
Restricted Activity
Duplicate accounts are prohibited; each player may hold only one personal account. You must provide accurate details during registration and keep them up to date. Payment methods used for deposits and withdrawals must be owned by you personally. You are responsible for keeping your credentials confidential and must not share account access with others.
Account Closure and Inactivity
If your account records no login activity for 180 days, it is treated as inactive and may incur a monthly charge until its balance reaches zero. You can ask us to close your account at any time through our support channels, and self-exclusion requests are handled as described in our responsible gambling policy.
Responsible Gambling
You can request self-exclusion by contacting us at [email protected]. When you self-exclude, we will close your account as soon as practicable; you must disclose any other accounts you hold with us and must not open new ones. We provide self-assessment questions, underage protection measures and links to external support resources to help you stay in control of your play.
Complaints
If you have a concern about our services, you can contact our customer support team through live chat or by email at [email protected].
Governing Terms
Our General Terms are version 1.12, updated on 19 August 2026. The English version of these terms is binding, and where a promotion has its own terms, those specific promotion terms take precedence. We may update these terms from time to time, and the current version is always published on this page. Realz Casino is licensed by the Tobique Gaming Commission, with the public holder register listing Dreamline Ventures S.R.L. as the B2C licence holder and validity until 22 May 2027.