Realz Casino FAQ

To sign up, complete the registration form with your email address and a password, then add your full name, date of birth, address, phone number, country and account currency. Additional identification details may be requested depending on your jurisdiction.

You must be at least 18 years old and meet the legal age that applies where you live, provide accurate details and accept the Terms before the account is created.

No. Realz Casino allows one personal account per player, and duplicate accounts are prohibited. Payment methods used on the account must be held in your own name, and you are responsible for keeping your login credentials confidential.

Use the Reset password action on the login screen and follow the on-screen steps to set a new password.

After 180 days without a login your account becomes inactive and may incur a EUR 5 monthly fee until its balance reaches zero.

Verification can include a certified identity document, proof of residence, confirmation of payment method ownership and transaction history. Bank or card statements and source-of-funds information may also be requested, and third-party identity services, phone or face verification can be used.

Documents should be submitted within 30 days of the request. The usual review target is ten days after a complete submission, although complex checks may take longer.

New players receive 100% up to EUR 500 plus 200 Free Spins and one Bonus Crab pick on the first deposit, with a minimum deposit of EUR 20. Activate the deposit bonus and the spins separately in your Profile before betting with the qualifying deposit.

The spins arrive as 20 per day for ten days, and each batch must be claimed within 24 hours. Deposits made with Neteller or Skrill do not qualify.

The deposit bonus carries 35x wagering on the deposit plus bonus amount, and free spin winnings carry 40x wagering, all within ten days of activation. The maximum bet while the casino bonus is active is EUR 100.

Conversion is capped at 10x the initial bonus amount, while spin winnings are capped at EUR 50 for offers of up to 50 spins and EUR 100 for offers of more than 50 spins. A withdrawal request or bonus cancellation voids the bonus balance, and activating an incompatible bonus can remove the existing one.

Ongoing offers include reload bonuses, cashback deals and crypto-specific promotions, with casino and sports offers kept distinct:

• Weekly Reload: 50 Free Spins
• Weekend Reload: 50% up to EUR 700 plus 50 Free Spins
• Live Cashback: 25% up to EUR 200
• Daily Cashback: 15% up to EUR 400
• Crypto casino welcome: 200% up to 3000 USDT
• Crypto Weekly Reload: 60% up to 1000 USDT
• Crypto Weekend Reload: 75% up to 750 USDT plus 100 Free Spins

The Spinoleague tournament advertises a EUR 12,000,000 prize pool running from 5 March 2026 to 1 March 2027.

The program has five tiers, from Level 1 to Level 5. Your level depends on activity over the preceding 90 calendar days and the relationship between your deposits, withdrawals and bonuses, and a month without active betting resets your status to the lowest level.

Published VIP benefits include a personal manager, higher limits, personalised offers and cashback.

The minimum deposit is EUR 10, and accounts can be held in EUR, NOK, HUF, PLN, NZD, CAD, USD, CZK, AUD, BRL or CHF. Deposit methods include:

• Mastercard, PaysafeCard, Revolut and Rapid Transfer
• Skrill, Neteller, MiFinity, Interac, MuchBetter, Neosurf and Zimpler
• Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Ripple, USD Coin, Dogecoin and Cardano

Withdrawals are paid back to the deposit method where possible, and up to three requests may be pending at the same time. Finance processes requests within three business days after submission and/or the previous payout, Monday to Friday between 06:00 and 17:00 GMT, subject to identity and source-of-funds checks, so verification may delay a withdrawal. Available methods include Visa, Mastercard, Bank Transfer, Revolut, Skrill, Neteller, MiFinity, Interac, MuchBetter and Zimpler.

Limits start at EUR 500 per day and EUR 7,000 per month at Level 1 and rise by loyalty tier, reaching EUR 1,500 per day and EUR 20,000 per month at Level 5. The operator may also set transaction-specific schedules or limits.

Yes. Deposits require 1x turnover, and an additional EUR 20 monthly wagering threshold applies before a payout is approved. If deposit turnover is insufficient, a charge of 10% of the payment expenses may apply, with a minimum of EUR 0.50, or 15% where the account was funded by card or bank transfer.

The catalogue covers slots, live blackjack, roulette, baccarat, game shows, crash and instant games, and bonus buys. A sportsbook with live betting is also available, and casino and sports promotions are handled separately.

Yes. The mobile browser version covers the casino, sportsbook, cashier and customer support on both iOS and Android devices, and you can add a home-screen shortcut for quicker access.

Support is available through 24/7 live chat and by email at [email protected] for account issues and general questions. Privacy requests can be sent to the data protection officer at [email protected].

Self-exclusion is arranged through customer support, and the account will be closed as soon as practicable. When requesting exclusion you should disclose any other accounts you hold and not open new ones.

The responsible gambling policy also provides self-assessment questions, underage protection information and links to external support resources.