Our Approach to Verification and AML
At Realz Casino we apply risk-based customer due diligence and suspicious-activity reporting as described in our About page and our Terms. Identity, payment history and source-of-funds checks may take place before or after deposits and withdrawals. Our About page refers to the fifth AML amendment. Realz Casino is licensed by the Tobique Gaming Commission; the public holder register lists Dreamline Ventures S.R.L., B2C, with validity until 22 May 2027. These terms can be updated, so please read the current version on our website.
Identity Verification
We may ask you to verify your identity with a certified identity document, proof of residence, confirmation of payment ownership and your transaction history. Third-party identity services, phone verification or face verification can be used as part of this process. Please submit the requested documents within 30 days of our request. Our usual review target is ten days after we receive a complete submission; complex checks may take longer.
Information We May Request
Depending on the check, we may ask for the following items.
- Certified identity document
- Proof of residence
- Confirmation of payment ownership
- Transaction history
- Bank or card statements
- Source-of-funds information
Source of Funds
Bank or card statements and source-of-funds information may be requested as part of our checks. Source-of-funds checks may precede or follow your deposits and withdrawals. Please provide the requested documents within 30 days of our request.
Enhanced Checks
Our usual review target is ten days after a complete submission, but complex checks may take longer. As part of these checks we can use third-party identity services, phone verification or face verification.
Account Rules and Restrictions
You must be at least 18 years old and meet the applicable local legal age. Your account is personal, the details you provide must be accurate, and duplicate accounts are prohibited. Keep your login credentials confidential. After 180 days without a login your account becomes inactive and may incur a EUR 5 monthly fee until its balance reaches zero. Verification may delay withdrawals.
Payments and Ownership
You must use payment methods that are personally owned by you. Confirmation of payment ownership may be requested during verification, and identity, payment history and source-of-funds checks may precede or follow your deposits and withdrawals.
Ongoing Monitoring
We apply risk-based customer due diligence and suspicious-activity reporting. Identity, payment history and source-of-funds checks may take place before or after transactions, and we may request updated documents as part of this ongoing process.
Contact Our Support Team
If you have questions about verification or a document request, contact us via live chat or by email at [email protected].