Responsible Gambling at Realz Casino
We want gambling on our website to stay a form of entertainment. Our responsible gambling policy includes self-assessment questions, self-exclusion on request, underage protection measures and references to external support resources. If you ever feel that your play is becoming difficult to manage, our support team is available 24/7 by live chat and by email at [email protected].
Staying in Control
We encourage you to treat gambling as entertainment, to play only with money you can afford to spend and to take a break when play stops being enjoyable. If you would like to review your habits, our responsible gambling policy includes self-assessment questions that can help you reflect on your gambling behavior.
Self-Exclusion
You can request self-exclusion at any time by contacting us at [email protected]. After we receive your request, your account will be closed as soon as practicable. When you request self-exclusion, please tell us about any other accounts you hold with us, and do not open any new accounts while your self-exclusion is in effect.
Recognizing Problem Gambling
Our responsible gambling policy includes self-assessment questions designed to help you check whether gambling is starting to cause problems in your life. If your answers concern you, contact our support team or reach out to an external support resource.
Getting Help
If you need support, you can contact us at any time by live chat or by email at [email protected]. Our responsible gambling policy also includes references to external support resources that specialize in problem gambling.
Underage Gambling
You must be at least 18 years old and meet the legal gambling age that applies to you in order to open and use an account with us. We may ask you to complete identity verification, which can include a certified identity document, proof of residence and proof of payment method ownership. Accounts are personal, registration details must be accurate and duplicate accounts are not allowed. Please keep your login credentials confidential and never allow anyone under the legal age to use your account.