Our AML and Verification Policy
We operate Realz Casino under a risk-based approach to customer due diligence, as described in our About page and our Terms. This page explains how we verify your identity, when we may ask for documents, and how we monitor account activity. By using our services you agree to cooperate with these checks. We may update this policy from time to time, so please read the current version on our site.
Identity Verification
We verify your identity before or after deposits and withdrawals, depending on our risk assessment. Verification can involve third-party identity services, as well as phone or face verification where we consider it appropriate. Checks may be requested at different points in your relationship with us, and withdrawals may be delayed while verification is in progress.
Information We May Request
When we ask you to verify your account, we may request the following. Please submit the requested documents within 30 days of our request.
- A certified identity document
- Proof of residence
- Confirmation that you own the payment methods used on your account
- Transaction history
- Bank or card statements
- Source-of-funds information
Source of Funds
As part of our due diligence we may ask you for information about the source of your funds. This can be requested before or after deposits and withdrawals. If we ask for this information, please provide it within 30 days of the request.
How Long Reviews Take
We aim to review complete submissions within ten days. Complex checks may take longer. Reviews begin once you have submitted everything we have requested, so sending complete and clear documents helps avoid delays.
Account Rules
You must be at least 18 years old and meet the legal age that applies where you live. Your account is personal to you, the details you register must be accurate, and duplicate accounts are prohibited. Keep your login credentials confidential. If you do not log in for 180 days, your account becomes inactive and a monthly fee of EUR 5 may apply until its balance reaches zero.
Payments and Ownership
You may only use payment methods that you personally own. We may ask you to confirm ownership of the cards, wallets or accounts you use, along with bank or card statements and transaction history. Withdrawals are processed through the payment options we support, and verification may delay a withdrawal.
Ongoing Monitoring
We apply risk-based customer due diligence and report suspicious activity in line with our obligations, as described in our About page and our Terms. Our About page refers to the fifth AML amendment. Identity, payment history and source-of-funds checks may take place before or after transactions, and we may use third-party identity services as part of this monitoring.
Contact Us
If you have questions about verification or a document request, contact our customer support team by live chat or by email at [email protected].