Our Commitment to Responsible Gambling

Staying in Control

Gambling should be something you do for enjoyment, with money you can afford to lose. A few simple habits can help you keep it that way.

• Decide on a budget before you play and stick to it.
• Set a time limit for your sessions and take regular breaks.
• Never chase losses, and never gamble money meant for rent, bills or daily expenses.
• Avoid gambling when you are upset, stressed or under the influence of alcohol or drugs.
• Treat any winnings as a bonus, not a source of income.

Self-Assessment and Account Tools

Our responsible gambling policy includes a set of self-assessment questions that help you reflect on how gambling affects your time, your money and your mood. Answer them honestly; if several of your answers concern you, consider taking a break or using the self-exclusion option described below. If you would like us to close your account, contact our team by email or live chat at any time.

• Self-assessment questions in our responsible gambling policy
• Self-exclusion by email to [email protected]
• Live chat and email support, available 24/7, for questions about your account

Self-Exclusion

You can request self-exclusion at any time by emailing [email protected]. Once we receive your request, we will close your account as soon as practicable. When you ask for self-exclusion, tell us about any other accounts you hold with us so we can close those as well. During self-exclusion you must not open new accounts; duplicate accounts are prohibited under our terms in any case. We may update these procedures from time to time, so please read the current policy on our website.

Warning Signs of Problem Gambling

Gambling can become a problem gradually. Ask yourself whether any of the following feel familiar.

• You spend more money or time on gambling than you planned.
• You try to win back losses by gambling more.
• You borrow money or sell belongings to fund gambling.
• You hide your gambling from family or friends.
• Gambling affects your work, studies or relationships.
• You feel restless or irritable when you try to cut down.

Getting Help

If you are worried about your own gambling or about someone close to you, you can contact us first: our support team is available 24/7 through live chat, and you can email [email protected] at any time. Our responsible gambling policy also includes external support resources where you can find independent, confidential help.

Underage Gambling

Realz Casino is for adults only. Under our terms you must be at least 18 years old, and of the legal gambling age that applies where you live, to open an account. We carry out identity checks and may request a certified identity document and proof of residence; an account that fails these checks cannot be used. If you share a computer or mobile device with younger people, keep your login details confidential, never leave a logged-in session unattended, and do not allow anyone underage to use your account or your payment methods.